Terms & Conditions

Introduction and Acceptance

Welcome to Service Guru ("we", "us", "our", or "Platform"). Service Guru is a home services booking platform that connects customers ("you" or "User") with independent service professionals ("Professionals") for services such as electrical work, plumbing, cleaning, and more.

By downloading, registering, or using the Service Guru mobile application ("App"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must immediately stop using the App.

Definitions

Eligibility

To use the Service Guru App, you must:

• Be at least 18 years of age
• Be a resident of a serviceable area within India
• Provide accurate, complete, and current information during registration
• Have the legal capacity to enter into a binding agreement

We reserve the right to suspend or terminate accounts of users who provide false or misleading information.

Account Registration

4.1 Creating an Account

• You must register with a valid email address and password
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately if you suspect any unauthorised use of your account
• One person may register only one account

4.2 Account Accuracy

You agree to keep your profile information (name, phone number) accurate and up to date. Inaccurate information may result in failed bookings or inability to contact you.

4.3 Account Termination

We reserve the right to suspend or permanently terminate your account if you:

• Violate these Terms
• Engage in fraudulent, abusive, or harmful behaviour
• Provide false information

The Platform — Our Role as Intermediary

This means:

• Service Guru does not employ the Professionals listed on the Platform
• Professionals operate as independent contractors, not employees or agents of Service Guru
• Service Guru is not liable for the quality, safety, legality, or outcome of any service performed by a Professional
• Any disputes regarding service quality must be resolved directly between the Customer and the Professional
• We act as an intermediary as defined under the Information Technology Act, 2000

We will, however, make reasonable efforts to assist in resolving disputes and maintaining quality standards on our Platform.

Booking a Service

6.1 How Bookings Work

1. Browse available service categories and select a service
2. Choose your preferred date and time slot
3. Enter your service address (manual text input)
4. Review the booking summary including service details and price
5. Confirm the booking

A booking is only confirmed once you receive a confirmation notification within the App. Until then, the booking is pending.

6.2 Pricing

• All service prices displayed in the App are inclusive of applicable taxes unless stated otherwise
• Prices are set by Service Guru and may be updated from time to time
• The price shown at the time of booking confirmation is the price you will pay
• Any additional work requested on-site that is outside the original booking scope may be charged separately and agreed upon directly between you and the Professional

6.3 Service Address

• You are responsible for providing a correct and complete service address
• Service Guru is not responsible for failed or delayed bookings due to an incorrect address
• Currently, address input is manual text only — no GPS or map integration is used

Payment Terms

7.1 Cash on Delivery (COD) Only

• Service Guru currently supports Cash on Delivery (COD) only
• Payment is made directly to the Professional at the time of service completion
• No online payment, UPI, card, or wallet payments are processed through the App at this time

7.2 Disputed Payments

• If you have a dispute about the amount charged, contact us at serviceguru2025@gmail.com
• We will investigate and mediate in good faith, but the final financial settlement is between you and the Professional

Cancellation Policy

8.1 Cancellation by the User

• You may cancel a booking before it is confirmed by the Professional at no charge
• Cancellation of a confirmed booking should be done as early as possible
• Repeated last-minute cancellations may result in temporary suspension of your account

8.2 Cancellation by the Professional or Service Guru

• If a Professional cancels or is unavailable, we will attempt to reschedule or reassign a Professional
• If no Professional is available, the booking will be cancelled and you will be notified
• Service Guru reserves the right to cancel a booking at any time due to operational reasons, with notification to the User

8.3 No-Shows

If a Professional does not show up for a confirmed booking, please contact us immediately at serviceguru2025@gmail.com or call +91 92702 32456. We will investigate and take appropriate action.

User Responsibilities

As a User, you agree to:

• Provide a safe environment for the Professional to carry out the service
• Be present at the service address during the scheduled time slot, or ensure a responsible adult is present
• Not harass, abuse, or threaten Professionals in any way
• Not request services outside the scope of the booked service without prior agreement
• Pay the agreed amount in cash to the Professional upon service completion
• Not share your account credentials with any other person
• Use the App only for lawful purposes in accordance with these Terms

Prohibited Activities

You must NOT use the Service Guru Platform to:

• Post false, misleading, or fraudulent bookings
• Harass, intimidate, or threaten any Professional or Service Guru staff
• Attempt to solicit Professionals off-platform to bypass Service Guru's fees or processes
• Engage in any activity that could damage, disable, or impair the Platform
• Use automated tools (bots, scrapers) to access the Platform
• Violate any applicable Indian law or regulation
• Infringe on the intellectual property rights of Service Guru or any third party

Ratings and Reviews

After a service is completed, you may have the opportunity to rate and review the Professional. By submitting a review:

• You confirm it is honest and based on your genuine experience
• You agree not to post false, defamatory, or malicious content
• You grant Service Guru the right to display your review on the Platform
• Service Guru reserves the right to remove reviews that violate these Terms

Intellectual Property

All content on the Service Guru Platform, including but not limited to the App design, logo, text, graphics, and software, is the exclusive property of Service Guru. You may not:

• Copy, reproduce, or distribute any content from the Platform without prior written permission
• Reverse-engineer or attempt to extract the source code of the App
• Use the Service Guru name, logo, or branding for any commercial purpose

Disclaimers and Limitation of Liability

13.1 No Warranty

The Service Guru Platform is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that:

• The App will be error-free or uninterrupted
• Services provided by Professionals will meet your expectations
• Any particular result will be achieved from using the Platform

13.2 Limitation of Liability

To the maximum extent permitted by applicable law, Service Guru and its operators shall not be liable for:

• Any damage, loss, or injury caused by a Professional during or after a service
• Loss of data, revenue, or profit arising from use of the Platform
• Indirect, incidental, or consequential damages of any kind
• Any failure or delay due to circumstances beyond our reasonable control (Force Majeure)

Indemnification

You agree to indemnify, defend, and hold harmless Service Guru, its operators, employees, and affiliates from and against any claims, damages, liabilities, costs, or expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Any damage caused by you to a Professional or third party

Privacy

Your use of the Service Guru App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document
• Notify you via an in-App notice

Your continued use of the App after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the App.

Termination

17.1 By You

You may stop using the App at any time and request account deletion by contacting us at serviceguru2025@gmail.com.

17.2 By Us

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, if:

• You violate these Terms
• We are required to do so by law
• We decide to discontinue the Service

Upon termination, your right to use the Platform immediately ceases. Provisions that by their nature should survive termination (e.g., Liability, Indemnification, Governing Law) will continue to apply.

Grievance Officer

In accordance with the Information Technology Act, 2000 and its rules, you may contact our Grievance Officer for any complaints or concerns:

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts located in Jalgaon, Maharashtra, India.

Contact Us

If you have any questions or concerns about these Terms, please contact us:

These Terms and Conditions were last reviewed and updated on 10 July 2026.